This One Ends

Nothing about this job is hidden. Read the record, assign the codes, decide which one goes first because the order changes what the stay is worth. Query the doctor when the notes will not support what plainly happened. Keep it accurate, consistent and defensible long after anybody has forgotten the chart, and clear the queue, because the count is watched.

That is all of it. Unlike most job descriptions it leaves nothing out, and that is the problem, and it is most of what I have to say.

I have been going through these jobs looking for what is left when the logistics are taken away. Here I don’t think anything is left, and I would rather write that than perform an ending I don’t believe. This job ends. Not thins, not shifts, not keeps the title while the day changes underneath it. Ends. You have known that longer than I have, and I am not going to talk you out of your own eyes.

Look at what the work is made of. A written record goes in. A set of codes from a published list comes out. The rules for getting from one to the other are published too, along with the guidance on the awkward cases, and the guidance gets updated and published again. Then the claim goes off, and it comes back paid, denied or adjusted, which means the whole thing has a scorekeeper attached. Text in, text out, rules on paper, a right answer that arrives in the post. There is no room to be in. There is nobody to be present for. Every property that has protected other trades is missing here, and none of that is a comment on how hard the work is.

It has also been happening for a long time, which your trade knows and mine keeps discovering. The encoder came, then the software that reads the note and suggests the codes, and a lot of coding quietly became checking. In the high volume, low variance corners, the ones where every chart looks like the last chart, claims already go out without a person seeing them at all. Nobody announced that. It arrived as a pilot, then as a default.

Now the parts you would defend, and you would be right to raise them. Sequencing is real judgment. Choosing the principal diagnosis out of a messy admission changes the group and the payment, and it takes somebody who knows both the rules and what the doctor meant. The query is real too, and it is the piece coders name first. You spot that the record says one thing while the care obviously was another. Then you write to a busy physician in a way that gets an answer without leading them, which is a real skill with a compliance edge on it.

I don’t think either of them survives. That is a guess, and it is the one in this post I would most like to be wrong about, because the query is the piece your trade defends hardest. The reason is the same for both. Both are judgments about text, made against published rules, with the answer checkable afterwards. That is the exact shape of the thing being built. The query has a further problem, which is that it is a gap between two documents, and finding gaps between documents is not the hard part of anything anymore. The relationship with the physician, the part that actually gets the answer back, mostly sits with the clinical documentation people, and that is a different job with a different badge and there are fewer of them.

In every other one of these, the thing that stayed was some exception the system couldn’t take. Yours are all written down. That is the whole difference, and it has nothing to do with skill, which is not what saves a job and never was.

There is a smaller version of the work that survives a while. Auditing the machine, working denials, the appeals that need somebody to write a paragraph a human will read. Those are real and they are fewer, and they are a different job wearing your certificate. I would not build the rest of a working life on them.

So let me say what this actually costs, because that is the part nobody writing about automation bothers with. Coding was one of the few genuine professional credentials a person could reach without a degree. You studied at a kitchen table after a shift somewhere else, you sat the exam, and you came out with letters after your name that meant something to strangers. It paid properly. It could be done from home, which meant it could be done while raising children or looking after a parent, and it could be done from a town with no other work of that kind in it at all. There was a ladder inside it, specialties and audit and management, and people climbed it. That is a rare object. It is not replaceable by a general observation about new jobs appearing elsewhere.

I am not going to tell you what to retrain into. Any guess I made would be worth nothing, and you would hear the hollowness in it straight away. I am also not going to hunt for a hidden core in your work that turns out to be sacred. I have looked and it isn’t there, and handing you one would be a worse insult than this paragraph.

What I think it looks like from inside is this. The targets rise, because the software has made you faster and the target follows the software. The routine work thins first, so what is left in your day is the ugly stuff with none of the easy charts to balance it. A colleague leaves and is not replaced. The postings change wording. Then somebody uses the phrase moving to a review model in a meeting, and everyone in the room understands.

Your job was never medicine and it was never quite administration. It was the friction of a payment system, and the friction had to be staffed by people who could read a chart. That is not a small thing to have been, and it is not a criticism of anybody who did it. It is only a description of where the work sat, and work that sits there does not get to stay.

Read the postings for your own specialty, the ones that are up right now. Put them beside the one you answered when you started. Nothing in this post will have been news to you. You have known for a while, and you have almost certainly known longer than the people who manage you.

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